The Access program from AT&T
provides a low-cost option for wireline home Internet access to low-income
households in the 21 states where we offer wireline home Internet services. To
be eligible, at least one person in your household must be a participant in the
Supplemental Nutrition Assistance Program, or SNAP. Other eligibility
requirements also apply.
Why should I apply to
participate in the Access program from AT&T?
Access to the Internet can
change lives. You can use the Internet to apply for jobs online, connect with
family and friends, research health information, complete an online
education—and much more. Plus, as a participant in the Access program from
AT&T, you could save money on your Internet bill! In addition, you won’t
have to pay for installation or activation—or pay modem or gateway charges.
How long will the Access
program from AT&T be available?
This offer will be in effect
for four years. It will begin in April 2016 and continue until April 2020.
AT&T will ask you to recertify your SNAP participation annually.
Participants who qualify for the Access program from AT&T after April 2019
may continue in the program for 12 months from the date of activation.
services & pricing
Which Internet speeds are
available with the Access program from AT&T?
There are three speed tiers
available under the program. AT&T will assign you a speed of 10, 5, or
3Mbps—whichever is the fastest available at your address.
Are only three speeds
The program speed tiers of
10, 5, and 3Mbps are the only speeds available under the Access program from
AT&T. Other speeds may be available where you live, but for those you’ll
need to go outside the program and pay regular rates.
If I participate in the
Access program from AT&T, what’s my monthly rate?
There are three possible
program speed tiers. If you’re assigned a speed tier of 10Mbps or 5Mbps, you’ll
pay only $10 per month. And if your assigned speed tier is 3Mbps, you’ll pay
just $5 per month. You’ll be assigned the fastest of the three speeds available
where you live. All pricing is plus tax.
Will my speed tier come
with a data allowance?
Service will include a
monthly data allowance (either 150GB data/mo or 250 GB data/mo) depending on
the type and speed of service you receive. If you exceed your monthly data plan
allowance, you will be charged $10 for each 50 GB of data usage in excess of
your data plan. For more information, go to att.com/internet-usage.
Suppose I’m assigned a
speed of 5Mbps. Can I switch to 3Mbps so that my monthly bill is $5 instead of
No. This program applies only
to the highest of the three program speed tiers available at your address. This
speed will be automatically assigned to you by AT&T.
What exactly do you mean by
wireline home Internet service?
“Wireline home Internet
service” refers to AT&T’s wireline Broadband Internet Access Service, which
is delivered to a fixed location over a physical wire or cable.
Does this offer apply to
wireless (cellular) Internet service?
No. This offer applies only
to wireline home Internet service in AT&T’s 21-state service
The program materials say
that an in-home Wi-Fi modem is included at no extra cost. What does that mean?
Access from AT&T service
includes a Wi-Fi capable modem or gateway which broadcasts a wireless Wi-Fi
signal inside your home, allowing you to extend the reach of your wireline
Internet service. You can access this wireless Wi-Fi signal on a variety of
Wi-Fi compatible devices, including: laptops, tablets, smartphones, and many
The program materials say
that Access from AT&T service includes access to AT&T’s nationwide
Wi-Fi hotspot network at no extra cost. What does that mean?
AT&T Wi-Fi Basic service
is included for Access from AT&T customers at no extra cost. You can
connect your Wi-Fi enabled devices away from home, at thousands of AT&T
Wi-Fi hotspots nationwide. For complete details and to locate AT&T Wi-Fi
hotspots, visit att.com/shop/wireless/wifi.
How do I know if I’m
eligible for the Access program from AT&T?
To know for sure that you can
participate in the program, visit att.com/access after April
22, 2016 to check service availability at your address and submit an
application to see whether your household qualifies.
At least one person in your
household must be a participant in the Supplemental Nutrition Assistance
Program, or SNAP. You must live in one of the 21 states where AT&T provides
wireline home Internet service, and at least one of the Access from AT&T
Internet speed tiers must be available at the address where you live.
How do I find out if I’m
located in AT&T’s 21-state service area?
The 21-state service area is
the broad area (also known as footprint) where AT&T provides wireline
services. You can view a map of this service area at att.com/local. Actual
service availability and speeds may vary by individual address.
What information will I
need to provide to participate in the Access program from AT&T?
You will need to provide the
address where service is to be installed, information for the person requesting
service (name, mailing address and email address, date of birth, and social
security number or taxpayer ID or tribal ID), and information for the member of
the household who is a participant in the SNAP program (name, date of birth,
and social security number or taxpayer ID or tribal ID). You will also need to
provide a copy of documentation showing proof of participation in the SNAP
program (a valid SNAP card showing the SNAP participant’s name, or a current
SNAP benefits letter).
Can I provide a taxpayer ID
instead of a Social Security number?
You may provide either a
social security number, a taxpayer ID number, or a tribal ID number.
Can I apply for the Access
program from AT&T at a local AT&T store?
No, AT&T retail stores
are not able to process Access from AT&T applications or orders. Beginning
April 22, 2016 you will be able to access the application at att.com/access
and submit the form online or via email. You may also print the
form and send via fax or mail. If you experience difficulties with the
application, you can contact an AT&T representative at the special number
which will be posted to the att.com/access website
after April 22.
Do I need to pay a deposit
to get service?
No deposit is required to
establish Internet service under the Access program from AT&T.
Will AT&T conduct a
credit check when I apply for service?
As part of standard AT&T
policy, all orders for new service are subject to a credit check. Results of
the credit check will not impact your ability to obtain Internet service under
the Access program from AT&T.
After I sign up for the
offer and provide the required information, how will I know if I qualify?
After we receive and process
your application, a letter indicating your application status will be mailed to
you. This letter will include instructions on the next steps in the ordering
How far in advance can I
sign up? If the launch isn’t until April 2016, does that mean I have to wait
until the program begins?
Eligible new and existing
AT&T customers may begin applying for the Access program from AT&T on
April 22, 2016—the official launch date of the program.
I have more than one
Internet account with AT&T. If I’m approved for participation in the Access
program from AT&T, will all my Internet accounts be included?
No. Only one
AT&T Internet account per household can be included in the Access program
from AT&T. You’ll need to choose which account you want to include.
If I’m approved, when does
my Access program from AT&T start?
Your service under the
program starts when your Access from AT&T order is completed. That may be
the same day you call in to activate your discount (if you have existing
AT&T service)—or at a later date (if you are newly establishing wireline
Internet service). Your customer service representative will advise you of your
service activation date when you call to place your order.
I currently have a bundle
of AT&T services. If I get service through Access from AT&T, does the
bundle pricing stay the same for the other products?
You may be
able to keep bundled pricing for other AT&T services even if you switch
your Internet service to the Access program from AT&T. For complete
details, please call an AT&T representative at the special number which
will be posted to the att.com/access website
after April 22.
Is my continued
You can continue to
participate while the offer is in effect as long as your household continues to
meet the qualification requirements for the offer. You will be required to
re-certify annually that you meet the qualification requirements.
How will I know when to
re-certify that I meet the qualification requirements?
We will let you know several
weeks before the re-certification deadline, and we’ll also send you at least
one reminder notice. Before the deadline, you’ll need to show that you still
meet the requirements for participation in the Access program from AT&T. If
you do not complete the required steps by the specified date and do not notify
us of your intent to cancel service, we will remove your program discount and
bill you at current market rates.
What happens if I no longer
meet the qualification requirements?
If we find that you no longer
meet the requirements for participation in the Access program from AT&T,
we’ll remove your program discount and bill you at regular rates for your
Internet service unless you: tell us to cancel the service or provide
documentation showing that you do in fact meet the requirements.
What if I fail to complete
my annual recertification in the Access program from AT&T at some point?
Can I reapply later?
We will notify you in advance
of your annual re-certification date. If you do not complete the required steps
by the specified date and do not notify us of your intent to cancel service, we
will remove your program discount and bill you at current market rates. If you
would like to resume participation in the program at a later date, you are
allowed to do so. However, you’ll need to submit a new application and follow
the same process as when you first signed up.
The only SNAP participant
in my household will be moving out before it’s time to re-certify. Will I be
able to continue participating in the Access program from AT&T?
AT&T customers need to meet the qualification requirements at all times,
and having at least one SNAP participant in a household is necessary for
continued participation in the Access program from AT&T. If we learn that
the person whose SNAP information was used to apply for the program no longer
lives in your household, we will give you the opportunity to:
• Provide documentation
showing that someone else in your household is a SNAP participant, or
us that you intend to cancel your Internet service, or
• Take no further
action, in which case we’ll remove your program discount and bill you at
Am I required to sign-up
for online billing to participate in the Access program from AT&T?
No, online billing is not
Will someone need to come
to my home to install service?
AT&T will send you a
self-installation kit with simple step-by-step instructions, making it easy to
complete the installation process yourself. If you need additional help after
attempting self-installation, you may request a technician (at no charge) to assist
If I need to call in a
technician for installation assistance at my home, will there be a charge?
No, there is no charge.
AT&T will send you a self-installation kit with step-by-step instructions.
In most cases, customers can complete the installation process themselves. If
you need additional help after attempting self-installation, you may request a
technician to assist with installation.
other questions &
How do I know whether I’m a
The U.S. Supplemental
Nutrition Assistance Program used to be known as the Food Stamp Program. It’s a
nationwide program, but each state administers the program on behalf of the
federal government. If you receive food benefits through your state government
(EBT, food card), you’re probably a SNAP participant.
How do I enroll in the
Supplemental Nutrition Assistance Program?
Go to the USDA SNAP website
at www.fns.usda.gov/snap/apply, where
you’ll find instructions on how to apply.
What if only one person in
my household is a SNAP participant? Would I still be eligible to participate in
the Access program from AT&T?
If anyone in
your household is a Supplemental Nutrition Assistance Program (SNAP)
participant, your household is eligible for the Access program from AT&T if
at least one of the Access from AT&T speeds is available where you live.
I’m currently a Lifeline
customer and get wireline phone service at home from AT&T at a discount.
Does the Access program from AT&T replace Lifeline?
program from AT&T provides discounted wireline Internet service; Lifeline
provides discounted phone service. The Access program from AT&T and
Lifeline are two completely separate programs, each with its own eligibility
requirements. It may be possible to receive discounted services through both
the Access program from AT&T and Lifeline. Similarly, it may be possible to
be eligible for one program but not the other. For details on Lifeline, visit att.com/lifeline.
I’m new to the Internet,
and am not sure how to get started. Do you have any resources that can help me?
AT&T has assembled a
valuable collection of tools for online beginners, called Digital You. Whether
you’re searching for a low-cost computer to get online at home, your child is
starting to explore the Internet to help complete schoolwork, or you want to
boost your online skills for everything from paying bills to applying for
jobs—Digital You can help! Visit digitalyou.att.com to learn how
to increase your confidence, skills, privacy, and safety as you connect online.